The Sr. Account Manager will be responsible but not limited to the following Direct sales of communications systems to U.S. Federal Government DOD accounts in Eastern US region Identifies diverse customer needs, and understand how our product portfolio can be applied to satisfy these needs Build strong relationships and customer knowledge by understanding the Motorola Sol

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

include but are not limited to By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenge

We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios. Candidates need to be well rounded, flexible and driven. The Supervisor I position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the MVTrac Recovery division. A s

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, the U.S. Air Fprce and other external customers. Manage supply chain and logistics, strategic planning, customer service, contract management. Oversee break fix on the system, preventative maintenance, plan

This role will be responsible for the Carolinas and their surronding markets What you'll do Drive territory engagement from tradeshows, product demos/trainings, to lunch & learns Partner with distributors, integrators, and end users to drive sales in the territory Be a problem solver for partners (helping with quotes, proposals or helping trouble shoot objections) Work Cr

Customer presentations Possible upgrade equipment staging Update system documentation Live system upgrades Lead customer presentations Specific Knowledge/Skills Experience/knowledge in radio communication systems Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS) Certificat

This is a customer facing position that relies on solid presentation skills, experience with a wide variety of audiences and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. Public Safety industry experience is

Major Incident Management for Push to Talk Carrier Customers. Act as a Customer Success Leader for Carrier Customers during Incidents Manage escalations as needed. Builds Trust and Transparency with Customers. Work with Carrier Customers to develop a proactive individual Customer Success plan including establishing critical goals and key performance indicators. Drive Call

of the Senior Technical Trainer include but are not limited to This position reports directly to the Senior Manager of the Vehicle Image & Intelligence team, situated within the Mobile Video Department. This is a virtual location position (work from home), but the position will be assigned a geographical area within the continental United States for which they will be resp

Coordinates and implements customer installation activities in a time sensitive manner Ensures customer delivered systems are fully functional and available for software deployment Owns Disaster Recovery (Hot/Standby) fully redundant system performance and switchover. Performs software updates, system upgrades, data backup/restoration, and troubleshooting Troubleshoots sy

include but are not limited to Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments. Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results Develop solutions to difficult technical problems encountered as part of system ma

This is an on site position and the selected candidate must live within one hour's drive of Arlington County VA, and the City of Alexandria VA. This role is responsible for delivering on MSI's Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI's role in providing additional services for the customer. The Sys